Return Policy

1. Return Policy Overview

At My Store, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a hassle-free 30-day return policy, subject to the terms and conditions mentioned below.

You can request a return within 30 days of receiving your order. Products must meet our return eligibility requirements for the request to be approved.

Please review this policy carefully before initiating a return. Nothing in this policy affects your rights under applicable consumer protection laws.

2. Return Eligibility

To be eligible for a return, your item should generally meet the following conditions:

• The return request is submitted within 30 days of delivery.

• The product is unused, unworn, unwashed, and in its original condition.

• Original tags, packaging, accessories, and other included items are retained, where applicable.

• Proof of purchase or valid order details are provided.

All returned products are subject to inspection before the return is approved.

3. Products That May Not Be Eligible for Return

Some products may not be eligible for return, depending on their nature and the conditions communicated at the time of purchase. These may include:

• Products that have been worn, washed, altered, or damaged after delivery.

• Products returned without required tags, accessories, or original packaging, where applicable.

• Items specifically identified as non-returnable before purchase, where legally permitted.

These restrictions do not apply where a return, replacement, or refund is required under applicable law, including for eligible defective, damaged, or incorrectly supplied products.

4. How to Request a Return

To initiate a return, please contact our customer support team within 30 days of receiving your order and provide the information needed to identify your purchase.

Please follow these steps:

• Contact us at nihalani.india@gmail.com or call +91 9836972788.

• Provide your order number and the reason for requesting a return.

• Include clear photographs if the item is damaged, defective, or incorrect.

• Wait for our team to provide return instructions before sending the product back.

Please do not send a return to an address unless our team has confirmed the correct return procedure.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.

To help us resolve the issue, please provide your order number, a description of the problem, and clear photographs of the product and its packaging where possible.

Depending on the circumstances and applicable law, we will work with you to arrange an appropriate resolution, which may include a return, replacement, or refund.

6. Return Shipping

My Store offers free shipping on every order. Return shipping arrangements will be communicated by our customer support team when your return request is reviewed.

If the product is damaged, defective, or incorrectly supplied, please contact us before arranging return shipping so we can advise you on the appropriate next steps.

Any return shipping charges, collection arrangements, or shipping instructions will be communicated before the return is completed, subject to applicable law.

7. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund request has been approved.

If approved, the refund will generally be issued to the original payment method, where possible, or handled through another appropriate method communicated by our team.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment service provider.

If you have not received an approved refund within the expected timeframe, please contact us with your order details so we can assist you.

8. Exchanges

If you would like to exchange a product for a different size or item, please contact our customer support team within the 30-day return period.

Exchanges are subject to product availability and eligibility. If the requested product is unavailable, our team will explain the available options, which may include returning the original product in accordance with this policy.

Please wait for confirmation from our team before sending any product for an exchange.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible and provide your order number.

Cancellation requests depend on the order's processing and dispatch status. Once an order has been dispatched, it may no longer be possible to cancel it through the standard cancellation process.

If a cancellation is approved after payment has been collected, any applicable refund will be processed in accordance with our refund procedures and applicable law.

10. Contact Us

If you have questions about returns, exchanges, damaged products, or refunds, please contact our customer support team using the details below:

Email: nihalani.india@gmail.com

Phone: +91 9836972788

We will make reasonable efforts to assist you and resolve your return or refund enquiry as promptly as possible.